T.I. (Tom) McLaughlin MCT, MCSE, MCSA, MOUS, CTT+, A+, Network+, Security+, ITF+, B-Admin, MOS tom@digitalsmiles.com -  www.tomax7.com or www.digitalsmiles.com Quality Corporate Training since 1999. “Making Learning Fun Again”

INSTRUCTOR SUMMARY ·    Tom has been professionally instructing government agencies, corporations, and college students for the last 25 years in computer and network fields.  Included in this is working alongside various IT staffs in facilitation and security needs for Microsoft Windows and Office companywide rollouts. ·    Besides training Tom has been supporting small non-profit organizations in the Calgary area, dealing with day to day operational issues and questions.  His background with computers since 1989 has exposed him to various real-world challenges when dealing with users, applications, and security needs. EXPERIENCE 2009 - 2024 Global Knowledge – onsite an online training. CompTIA Security+, Network+, and A+ certification training for the US Military, Government and various corporate clients.  Have a Homeland three-year TN (expired 2023). Jun 2003 - 2012 Red Deer College and New Era Technologies – training. CompTIA Network+, Security+ and A+ certifications and Office training. Jun - Nov 2011 Quinn Contracting Ltd. – rollout and training. Windows 7 and Office 2010 Rollout in Word, Excel, PowerPoint, Outlook. Jan - Jun 2011 Global Knowledge updated Federal security clearance and training. CompTIA A+ and Network+ certification boot camp training across Canada. Oct - Dec 2010 Canadian Pacific via Tricon Technical Services – rollout and training. Windows 7 and Office 2010 training for Executives and EA staff across Canada. Apr - May 2010 Chevron Canada across Canada – training (#2). Participated in Vista and Office 2007 training, received top ranking for all offices. Mar 2010 Grande Cache Coal via New Era Technology – training. Migration from Office 2003 to 2010 Training for large coal mine support staff. Mar - May 2010 Red Deer College (RDC) – rollout and training. Worked with development team to roll out SharePoint 2010 and End User training. Mar - Jul 2009 Chevron (Calgary & St. John’s) – rollout and training (#1). Provided Vista and Office 2007 rollout training for this large corporation. Oct - Nov 2008 Teck Coal (Elk Valley Coal) – rollout and training. Provided Vista and Office 2007 rollout support and training for this large corporation Jul 2007 - Aug 2008 ctc TrainCanada - Training Centre Operations Manager. Oversee a 10 room training facility – from manuals to instructors to client needs. 2001 Freelance/Independent Trainer – Digital Smiles Inc. Taught at various locations at Red Deer College, Grande Prairie College, SAIT. Feb 1999 - Aug 2000 Netcor Training Centre - Senior Trainer and Administrator. Managed a small 2 room training center in downtown Calgary. EDUCATION & CERTIFICATION N10-009 CompTIA Network+    Pass 2024-Nov-1 SY0-701 CompTIA Security+  471879490 Pass 2024-Feb-28 220-1102 CompTIA A+ Core 2  427007340 Pass 2022-Jul-26 220-1101 CompTIA A+ Core 1  426970593 Pass 2022-Jul-25 N10-008 CompTIA Network+  407009285 Pass 2021-Oct-08 SY0-601 CompTIA Security+  386509609 Pass 2020-Nov-28 220-1002 CompTIA A+ : Core 2 351259852 Pass 2019-Mar-22 220-1001 CompTIA A+ : Core 1 351259268 Pass 2019-Mar-22 N10-007 CompTIA Network+  336445128 Pass 2018-Jun-15 SY0-501 CompTIA Security+  325685839 Pass 2017-Nov-16 MB0-001 CompTIA Mobility+  316511581 Pass 2017-May-11 220-901 CompTIA A+  298965871 Pass 2016-May-03 220-902 CompTIA A+  298966037 Pass 2016-May-03 N10-006 CompTIA Network+  286097208 Pass 2015-Jul-30 FC0-U51 CompTIA IT Funda 282262546 Pass 2015-Apr-23 SY0-401 CompTIA Security+  275496969 Pass 2014-Nov-06 N10-005 CompTIA Network+  258442135 Pass 2013-Jun-20 220-802 CompTIA A+  258428679 Pass 2013-Jun-17 220-801 CompTIA A+  258426437 Pass 2013-Jun-14 SY0-301 CompTIA Security+  252795269 Pass 2012-Nov-06 JK0-016 E2C Network+ Exam 234747033 Pass 2010-Mar-31 JK0-702 A+ Practical Application (2009 Edition) 233308215 Pass 2009-Dec-17 JK0-701 A+ Essentials (2009 Edition) 233308196 Pass 2009-Dec-17 TK0-201 CTT+ Essentials Exam 232361978 Pass 2009-Oct-08 TK0-202 CTT+ Classroom Trainer  JTI531 Pass 2009-Oct-08 N10-003 Network+  p9adtt524e Pass 2007-Dec-12 SY0-101 Security+ Exam 217617655 Pass 2006-Oct-20 N10-003 Network+  mbedtt50a9 Pass 2005-Dec-13 JK0-302 A+ Linear E2C/JOBS+ OS Technologies Exam 213505008 Pass 2005-Nov-23 JK0-301 A+ Linear E2C/JOBS+ Core Hardware Exam 213505003 Pass 2005-Nov-22 220-302 A+ Linear OS Technologies Exam l1cdtt5457 Pass 2004-Oct-21 220-301 A+ Linear Core Hardware Exam l1cdtt5453 Pass 2004-Oct-21 TK0-001 CTT+ Computer Based Exam 797534 Fail 2000-Jul-29 220-102 A+ DOS/MS Windows Service Technician Exam cf8dtt1424 Pass 1999-Feb-14 220-101 A+ Core Service Technician Exam cf8dtt1423 Pass 1999-Feb-13   Microsoft Office 2010 and Microsoft Windows 7. Autumn 2010   Microsoft SharePoint 2010.   Spring 2010   Microsoft SharePoint 2007.   2008   Microsoft Windows Vista, and Microsoft Office 2007. 2006   Microsoft Server 2003, Apple OSX (Tiger), Linux Novell Suse. 2004     Cisco CCNA Administrator Course.   2003   E-Commerce Wireless Programming Course. 2001   Microsoft Server 2000.   2000     Microsoft (MCSE) and Trainer (MCT) Certifications. 1999    Graduate - SAIT Business Management and Marketing. 1995   CLIENT FEEDBACK "Tom McLaughlin was a really knowledgeable instructor who gave the class the ability and full use of our skills, while pushing the limits of what each of us could do." -"Tom knows his stuff, did not read from the book, helpful. Answered questions. Good job!" -"This was a wonderful learning experience. Tom has made learning easier than I expected." -"Tom was a very thorough teacher. He presented the material in clear "plain English and added some humor." He also had very good analogies that made things easier to understand." MILITARY: 1980 CFB Cold Lake – Administration and Assistant Base Warrant Officer. 1978 CFB Cornwallis – Regular Course Senior for 120 members. 1976 15th Vancouver – Reserve Group Lead from 200 entries to secure Montreal Olympics.